Sr. Account Executive
Remote
Full Time
Experienced
Sr. Account Executive – Customer Experience Solutions
Location: Remote
EDCi is a leader in providing innovative customer experience solutions, dedicated to transforming the customer experience and we are looking to add to our team. EDCi is seeking a highly motivated and experienced Senior Account Executive to join our Customer Experience Solutions Business Unit. The ideal candidate will have a deep understanding of the Contact Center industry, strong sales acumen, and a proven track record in managing and growing key accounts. This person will play a pivotal role in driving revenue growth, building strong customer relationships and positioning our application as the go-to solution for customer care needs.
At EDCi, we are more than just technologists. We are a team passionate about the work we do and a family dedicated to building on our strengths and improving our challenges both individually and collectively. Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you’re an experienced engineer with a love of software development, we want to talk to you!
When you join the EDCi team, you’ll receive many perks, such as:
And much more!
RESPONSIBILITIES:
ESSENTIAL SKILLS AND QUALIFICATIONS:
Location: Remote
EDCi is a leader in providing innovative customer experience solutions, dedicated to transforming the customer experience and we are looking to add to our team. EDCi is seeking a highly motivated and experienced Senior Account Executive to join our Customer Experience Solutions Business Unit. The ideal candidate will have a deep understanding of the Contact Center industry, strong sales acumen, and a proven track record in managing and growing key accounts. This person will play a pivotal role in driving revenue growth, building strong customer relationships and positioning our application as the go-to solution for customer care needs.
At EDCi, we are more than just technologists. We are a team passionate about the work we do and a family dedicated to building on our strengths and improving our challenges both individually and collectively. Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you’re an experienced engineer with a love of software development, we want to talk to you!
When you join the EDCi team, you’ll receive many perks, such as:
- Remote work from home
- Paid holidays, vacation and sick time
- Bring Your Own PC Policy
- Cell phone reimbursement
- Casual dress
- Funded training and certifications
- Health, dental & vision insurance
- 401K match
And much more!
RESPONSIBILITIES:
- Develop and execute strategic sales plans to achieve revenue targets
- Manage the entire sales cycle from prospecting to contract negotiation and closure
- Build and maintain strong customer and partner relationships
- Serve as the main point of contact for accounts, addressing their needs and ensuring customer satisfaction
- Demonstrate in-depth knowledge of Genesys Cloud contact center application and its capabilities
- Stay updated on key industry and technology trends
- Collaborate with internal teams, including marketing and professional service groups.
- Provide feedback and insight to the continuous improvement team to generate new agreements
ESSENTIAL SKILLS AND QUALIFICATIONS:
- Associate’s or Bachelor’s degree in Business, Marketing or a related field
- 5+ years of experience in sales or account management within the customer care of contact center industry
- Proven track record of exceeding sales targets and driving revenue growth
- Strong understanding of Genesys Cloud contact center application
- Excellent communication, negotiation and presentation skills
- Self-motivated, results driven, and ability to work independently as well as part of team
Apply for this position
Required*